WHAT INFORMATION DO WE COLLECT FROM OUR USERS?
We receive and collect the following information from users: Information You Give Us: We collect and store information that You give us when You visit this Website or use our services, including:
Name, address, e-mail address, and other demographic information when You contact us to request information;
Product preferences and uses;
Any username and password You register with our Website;
Information that You provide to us directly, including any information that You voluntarily disclose or upload to the Website (e.g., the name of Your pet, postings on our blogs or forums, reviews of products, etc.),
Payment card information;
Information concerning Your usage of the Website; and
Information Collected When You Use Our Services: We may collect the following information through the use of technology (e.g. cookies, web beacons) when You visit our Website or social media sites, use our services, open our e-mails, or view our advertisements:
Technical information about Your computer or mobile device, such as the browser type and operating system, Internet Service Provider (ISP), IP address, location, and time zone setting;
Websites You visited before coming to our Website, how You were directed to them, how You navigate around them, what products You browse, and Your purchasing activities; and
E-mails from PURE Dog Food that You open and any offers and links You connect to through these e-mails.
Information From Other Sources: We may obtain information about You from our affiliated companies, business partners, and other publicly or commercially available sources (e.g. data aggregators). This information may include: demographic information, credit information, and purchasing history.
Web beacons are small bits of code in web pages and e-mails. They are used to track website usage and compile sales and statistical data. Web beacons let us know when a purchase is made on one of our websites and when a purchase is initiated by an advertisement we placed on a third party’s website. They also track when e-mails are opened, forwarded, or acted on. We use this information for marketing, managing our websites, and enhancing Your shopping experience.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect to:
Provide the products and services You request;
Administer and manage the Website;
Respond to user support requests;
Analyze, customize, and improve our content, products, and services;
Communicate with You about our products by phone, e-mail, regular mail, text message, and mobile devices;
To determine the effectiveness of our advertising; and
HOW DO WE SHARE YOUR INFORMATION?
We share or disclose Your information only as described in this Policy or at other instances after we obtain Your express consent.
Business Partners. We share information with companies that we partner with to offer services, products, and promotions when You elect to purchase those products or services or engage in those promotions (e.g. distributors, sales channels).
Third Party Service Providers. We may use third parties to perform business functions on our behalf, including order fulfillment and delivery, shipping, processing credit card payments, user service, marketing, provision of IT services, and records maintenance. They are given access to information to perform these functions. We require that they protect this information and do not authorize them to use this information for any other purpose.
We may combine personal and non-personal information we obtain with other information we obtain from third parties. We may transfer Your information to our business partners and affiliates for this purpose. We may also share aggregated information that cannot be used to identify You with third parties.
HOW DO WE PROTECT YOUR INFORMATION?
PURE Dog Food works to establish appropriate technical, administrative, and physical procedures to protect personal information from loss, misuse, or alteration. The servers that store Your information are mainatined in a facility with restricted access. We also restrict access to information to those employees and third parties who need access to perform their business functions, and they may be disciplined or terminated for not protecting the confidentiality of Your information.
We cannot, however, ensure or guaranty the security of any information You send to us, and You do so at Your own risk.
HOW CAN YOU ACCESS YOUR INFORMATION?
We take steps to keep Your information accurate. You may update and correct Your information, change Your communication preferences, or cancel Your account by accessing Your account. You may also contact us by any of the following methods to carry out Your choices:
Follow the directions in a marketing e-mail or direct mail or mobile communication that You receive from us;
Send an e-mail with Your current contact information to info@puredogfood, call 844.PURE.DOG, or send a letter with Your current contact information to PURE Dog Food, LLC, 10850 Washington Blvd., Culver City, CA 90232.
Your California Privacy Rights. To request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes please send an e-mail to info@puredogfood, or write to us at PURE Dog Food LLC, 10850 Washington Blvd., Culver City, CA 90232.
If You choose to not provide information to us, doing so may prevent You from using our services or features of the Website. If we have already provided information to third parties before You changed Your preferences, You may need to contact those third parties directly. To the extent permitted by law, certain operational communications (e.g., confirmation of delivery address) are not subject to the opt-out process.
If You request us not to use personal information in a particular manner, we will adopt reasonable measures to observe Your request, but we may still use or disclose that information if:
You do not provide us with adequate time to address Your request;
We subsequently notify You of the intended use or disclosure and You do not object to that use or disclosure;
We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
We are required by law to disclose the information.
DO WE COLLECT PERSONAL INFORMATION FROM CHILDREN?
Our services are not intended for use by children, and the Terms and Conditions governing the use of our services require that You must be at least 18 years old to use them. We do not knowingly collect information from children under the age of 13.
THIRD PARTY WEBSITES
any personal information they collect from You.
FREE LOCAL DELIVERY
This service is only offered to clients whose zip code is within a 5 mile radius of our corporate facility in Culver City California. Available delivery options will be offered during the cart and check-out process.
APPLICATION AND REVISIONS
This policy was last updated on January 24, 2019.